Customers who did purchase the game through the PlayStation Network on August 27 or 28 will find a full refund, and the game will reappear in the PSN download list.
The refund comes as a result of unstable servers, a problem plaguing the MMO since its relaunch last week. Director Naoki Yoshida explained on developer Square Enix's forums why the servers have been problematic.
"Considering the outcome of our first launch, our sales estimates were decidedly conservative," he said, "as we believed that there would be a more gradual rise in users over the opening weeks and months.
"Instead, to our pleasant surprise, we experienced tremendous support from a great number of players who were eager to get into the game from day one."
Yoshida said that FF XIV was designed to support 5,000 simultaneous players in any given world at one time. However, high concentrations of players in the same three city states toward the beginning of the game led to crashes, followed by more when all of those players tried logging back in at once.
This follows the news that Sony will be allowing an extra week of free play to anyone who registers before September 9, because of the same server problems.
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